I read a lot. and also listen to a lot of podcasts. I’ve been hearing the word agency used in a very different kid of way than what I’ve been used to. Did you know “agency” has two different meanings?
a business or organization established to provide a particular service, typically one that involves organizing transactions between two other parties. "an advertising agency" synonyms: business, organization, company, firm, office, bureau, concern, service;
action or intervention, especially such as to produce a particular effect. "canals carved by the agency of running water" synonyms: action, activity, effect, influence, force, power, work;