Thanks to a colleague for sharing this. "If it isn’t your job to do it, perhaps it is your opportunity. Someone once observed that the reason we often fail to recognize opportunities is because they come disguised as problems. When a customer, a colleague, or your boss has a problem, it may create a valuable opportunity for you. It isn’t important to the person with the problem how your company is organized or whose responsibility it is to solve the problem; he or she only wants the situation resolved. The next time a customer, a colleague, or your boss asks for your assistance in something that falls outside your area of responsibility, instead of referring them to someone else, offer to help. Look at the situation from the other person’s point of view. How would you like the situation handled if the roles were reversed? Take the initiative to find the answer, solve the problem, or keep the project moving forward."